RETURNS & REFUNDS

Our Policy

At Faceless Apparel, we strive to ensure every customer receives products of the highest quality. We understand that issues can occasionally arise, and we've outlined our returns and refund policy below.

Returns

We accept returns only for items that arrive damaged or defective. This helps us maintain the quality and exclusivity of every Faceless Apparel product.

Eligibility

Your item must have arrived damaged or defective.

You must contact us within 30 days of receiving your order.

Items must be returned in their original condition, with all tags attached and in the original packaging.

Starting a Return

To begin a return, please email facelessappareluk@gmail.com including the following:

• Your order number

• A description of the issue

• Photos showing the damaged or defective item

Returns sent without prior approval cannot be accepted.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return criteria.

If approved, your refund will be issued to your original payment method within 10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since approval and you have not received your refund, please contact us.

Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged or defective, contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

We currently do not offer exchanges.

If your item is damaged or defective, please request a return and place a new order once your refund has been processed.

Questions? Contact us at facelessappareluk@gmail.com or call 0121 661 3906.