Refund policy
At Faceless Apparel, we strive to ensure every customer receives high-quality products. However, we understand that issues can arise. Please review our return and refund policy below:
Returns
We accept returns and refunds only for damaged or defective items. This policy ensures that we maintain the quality and exclusivity of our products.
Eligibility:
- To request a return, the item must have arrived damaged or defective.
- You must contact us within 30 days of receiving your item to initiate a return.
- Items must be in the same condition as received, with tags and in their original packaging.
To start a return, email us at facelessappareluk@gmail.com with:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
Returns sent back without prior approval will not be accepted.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
- Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
- If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at facelessappareluk@gmail.com.
Damaged or Defective Items
Please inspect your order upon delivery. If your item arrives damaged or defective, contact us immediately at facelessappareluk@gmail.com so we can resolve the issue promptly.
Exchanges
We currently do not offer exchanges. If your item is damaged or defective, we recommend initiating a return and placing a new order once your refund is approved.
Thank you for supporting Faceless Apparel. For any additional questions, please reach out to us at facelessappareluk@gmail.com or call us on 01216613906.